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Terms & Conditions

PRICE SHEET:
All prices are subject to change with out notice. Prices are based on quantity, each quantity price is listed. Mix or Match group sizes for quantity price in that group.

TO PLACE AN ORDER:
Phone 1-800-544-0008 Monday-Friday 9am-4:30pm CST {Credit Card orders} Direct line 636-629-4994
Fax: 636-629-3536 Dedicated Fax Line 24 hours
Mail: Ace Case LLC, 160 North Main Street, Saint Clair MO, 63077
Internet: www.acecase.com
Call, fax, Write us or visit our web site for secure ordering. We will process your order with speed and accuracy.

CORPORATE OFFICE & FACTORY:
Our corporate office and factory are not open to the general public for retail orders, repairs or tours.

PAYMENT METHODS:
We accept MasterCard, Visa & Discover. Money Orders & Cashiers Check & Personal Checks mailed in with an order are acceptable. All personal and business checks are accepted but order will be delayed for clearance on checks. {About a two week waiting period.}

Purchase orders are accepted from Governmental Agencies only. Terms are Net 21. Any account, which is past due interest of 1.5-% monthly {18% APY}, will be added. No exceptions. Hard copy is required, please fax or mail (but not both). Purchase orders are subject to acceptance.
Sorry NO COD’s!

SHIPPING:
The weight and size of the order determine shipping charges. Orders are shipped via United Parcel Service or Federal Express Ground service, our choice. Do not use PO Box for delivery.

Next Day Air, 2nd Day Air and 3 Day Select UPS delivery is available at additional cost. Rates are dependent upon weight, size and destination. Price quotes can be given, but they are only estimated quotes, actual cost will vary. “Day” refers to business day, not calendar day. Air shipments require credit card only. Delivery method and carrier is at the discretion of Ace Case.

RETURNS:
Ace Case will repair to the original purchaser any products, which is defective due to workmanship or construction, for the lifetime of the product. Repairs necessary from normal wear, accident, negligence, alterations, or improper care are not covered under this warranty. For fulfillment of product guarantee, please call 636-629-4994, Original receipt, invoice or proof of purchase is required.

Items may be returned for a full refund of merchandise price. {Freight is not refundable.} Only if returned in original, readily sellable condition with in 30 days. No return authorization is required, just make certain that all conditions specified in this section are met before returning an item. The invoice (or photocopy) must be included. Special orders, custom-made items are not returnable for a refund. Any item that has a physical defect may be returned for repair or replacement of identical item. Items purchased for resale and do not sell may be returned for exchange of different merchandise or refund, only if the items can be resold and proof of purchase is included with return. Buyer is responsible for shipping costs both ways. Items may be subject to a 25% restocking charge. If a return is necessitated due to a clear error on our part, reasonable return shipping cost can be reimbursed to you. Return address is located on the top left-hand corner of invoice and listed at the top of this sheet. Returns may be sent via United Parcel Service, FedEx or Post Office. Do not ship COD. You are responsible for loss or damage in transit.

LIFETIME GUARANTEE:

We will repair or replace to the original purchaser any product which is defective due to workmanship or construction for the lifetime of that product. Repairs necessary from normal wear, accident, negligence, alterations or improper care are not covered under this warranty.

For fulfillment of product guarantee under this warranty, please call (636)-629-4994. Original receipt, invoice or proof of purchase is required. Shipping charges apply for items sent after 30 days from purchase date.

Shipping on defective items for return or replacement: If the item is returned for a repair or replacement within 30 days of receipt, we will send a post paid shipping label for the return, and also cover the cost of shipping the replacement item back to you. If the item is returned for repair or replacement after 30 days of receipt, the customer is responsible for shipping back for replair or replacement; Ace Case will ship replacement items back at our expense. 

MISCELLANEOUS:
The buyer is responsible for providing a correct, complete, and legible delivery address and form of payment when placing an order. When placing a credit card order, buyer is responsible to make sure the credit card will accept the charge of the order and supply the correct expiration date of card and verification code from back of card. Customers will not be contacted should the card decline the charge for any reason. If the billing and shipping address are different, we need both, and the shipping address needs to be on file with your credit card company to allow the charge and shipping of the order.
All orders shipped to an address in the State of Missouri must include sales tax for the State. {Exception: Federal agencies or those with a sales tax certificate must provide a completed Form 149 with order.}

Having no control over the use of any product once in the buyer’s possession, Ace Case, assumes NO liability associated with their use. Under no circumstances is Ace Case liable for any loss, damage, or expense of any kind arising out of the use, or inability to use, these products.

Checks returned by your bank are subject to a fee of $25.00 or the maximum amount permitted by law. The check writer is also responsible for all collection costs and attorney’s fees.

Every effort is made to ensure accuracy in our catalog, price lists and web page, however, we are not responsible to honor typographical errors. Prices can and may change with out notice.
All orders are subject to Ace Case, who reserves the right to refuse any order.

To help our customers’ place orders to receive the best quantity discount, a customer may fax or email us the order for review. We can then help the customer place an order that will receive the quantity discount before the order is actually placed with our company. Just fax or email sample order to the number above clearly marked ‘Price Quote’ and a return fax number or email address. If you have questions please contact us. Quotes are provided by fax or email only.

The information provided by a customer when placing an order is for that sole purpose. Ace Case does not sell or make available any information to outside agencies. We respect your privacy!

WE ARE THE MANUFACTURER:
Private labeling is available on all existing products. *
Custom manufacturing and designing, to meet your demands and budgets.*
{*Items must meet certain requirements and quantities, please contact us for more information. 636-629-4994.}

WE ARE PROUD TO OFFER A HIGH QUALITY PRODUCT AT AN AFFORDABLE PRICE. WE ARE SO SURE OF OUR PRODUCT’S QUALITY AND VALUE THAT WE OFFER 100% MONEY BACK GUARANTEE OF THE MERCHANDISE PRICE. IF YOU ARE NOT SATISFIED FOR ANY REASON, RETURN IT FOR YOUR MONEY BACK.*
{*less S/H , item received back with in 30days of order.}

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